Each TJean product embodies the expectations for life. You can click [here to view the detailed tutorial] to let us accompany you in exploring the joy of cooking and making household chores simple and elegant. 

Each TJean product embodies our expectations - to help you find a moment of tranquility in your busy life. We have prepared detailed usage instructions for each model.

You can click [here to view the detailed instructions], and let us accompany you in exploring the joy of cooking and life together. From the first startup to every detail of daily use, we hope this process is simple and enjoyable - what is simplified are the operation steps, while the warmth of life is retained.

We hope the product can seamlessly blend into your home environment. On the detail pages of each product on the website, find the "Product Details" below "Add to Cart", and click the "+" sign to expand and view the size and detailed specifications.

Proper care can make the companionship last longer. For different products, we have prepared detailed cleaning guidelines, aiming to simplify your subsequent maintenance and keep the technology always in good condition.

Understanding your desire for a pleasant mood, we are accelerating the delivery of this sentiment. The processing time for in-stock orders is 48 hours, and the usual delivery time is 2-3 days.

Warm reminder: Please note that the processing time is not included in the estimated shipping time. Although we will do our best to deliver on time, the logistics sometimes have gentle fluctuations.

Currently, our service area covers the entire territory of Malaysia. We do not support APO/FPO addresses or post office boxes at present. This is to ensure that the packages can be delivered safely and accurately to your hands.

Don't worry. Please give the logistics partners some time. The transportation company usually takes 1 to 3 working days to synchronize the information. During holidays or peak periods, it may take up to 5 to 6 working days.

We will do our best to monitor your package. If we think there might be any problems with your order, we will most likely contact you proactively. However, if you don't see any logistics progress after 10 working days, please let us know (tjeanvip@gmail.com and customer service contact information), and we will conduct a careful investigation for you.

There may be a slight delay between actual delivery and system update. We generally recommend checking your door within one business day after delivery is displayed. If you haven't received your item after two business days, please email us and we will do our best to help you.

Don't worry! Due to various factors, your order may be shipped in several packages. Please check your email or log in to your account to see if there is another tracking number en route. You can check your email (look for emails from ***) or log in to your account to see if all items have been marked as shipped. If marked, click "Track Shipped Items" to view the tracking numbers and the items that should be included in each package.

If you confirm that something is missing, please let us know and we will handle it immediately.

You should find an order confirmation email with your order number in your inbox. It will begin with *** followed by a string of numbers. If you have difficulty finding it, you can search for "(email address attached)". Please check your spam/junk mail folder to ensure the email wasn't misclassified there. If you still can't find it, please let us know and we'll help you! When you contact us, please be sure to specify your shipping country so we can find your order more efficiently. (If you are looking for a transaction order confirmation, it will begin with ***.)

Life has its little hiccups. Within 15 minutes of placing your order, you can directly modify or cancel it via the link at the bottom of your order confirmation email. Afterwards, simply place a new order, and we'll deliver the goods to the correct location!

Once this time window has passed, the warehouse team will begin an efficient packing process, at which point the information will no longer be possible to modify.

Within 15 minutes of placing your order, you can click "Edit or Cancel" on the order confirmation page. This will cancel your order so you can reorder. If you have exceeded this time window, please email us as soon as possible!

Once your order enters the shipping process, we cannot make any further changes. We hope this is satisfactory! However, conditions vary by location. If you need to exchange an item, please click here. (Hyperlink attached)

We want to make quality more accessible. Enjoy free delivery on orders over RM88. For details on specific offers and regional differences, please click [link here].

Different TJean products have different official warranty periods, which can be found on the product details page. If you purchase from our independent website, you can also contact customer service to activate the product's unique code to receive an extended official warranty of 1 year, meaning the basic warranty is increased by an additional year.

This commitment begins the day you receive your product. We hope that during these two years, your TJean product will remain as good as new, ensuring that those moments spent with your family are not disturbed by any malfunctions. For detailed warranty periods for each product category, please visit our Warranty Policy (link provided).

During normal home use, we will take full responsibility for any performance malfunctions caused by material defects or workmanship issues (such as the motor not turning, not heating, etc.).

Covered: Non-human-caused malfunctions of core components.

Excluded: Normal wear and tear, accidental drops, water damage, or unauthorized disassembly.

Recommendation: Maintaining good cleaning habits will help your TJean last longer.

Don't worry, the process is as simple as our design:

Contact Us: Send your order number and a video of the problem to our email address or click the WhatsApp link in the bottom right corner.

Quick Diagnosis: Our technical advisors will provide you with initial advice within 24 hours.

Peace of Mind Solution: Depending on the situation, we will send you parts free of charge, arrange repairs, or replace you directly.

Of course, TJean's support doesn't stop with time. Even after the official warranty period, we still provide professional repair support:

- Within 3 years after the warranty period: If your machine malfunctions, we will provide free repair service. You only need to bear the round-trip shipping and labor costs; TJean will cover the cost of the necessary spare parts.

- 3 years and beyond after the warranty period: We still provide lifetime repair consultation and technical support. At this time, the repair costs (including labor, parts, and shipping) will be borne by you.

- Repair guidance: We will provide you with professional troubleshooting suggestions, allowing the warmth of home cooking to continue circulating in your kitchen.

- Lifetime consultation: You can consult us at any time regarding any usage issues.

Whenever you need us, TJean is always here to find the best solution for you.