Returns & Refunds Policy

Your Satisfaction Matters

Every product undergoes strict manual inspection before leaving our factory. If you have any concerns about your received item, please review the policy below.

1. 7-Day Return Policy

Return Window

Returns are accepted within 7 days of receiving your order.

Return Conditions

For returns to be accepted, items must be:

• Unopened and unused
• Free of cooking residue or smoke marks
• Original packaging intact with all accessories and documentation

Shipping Costs

Returns initiated by customers (change of mind, color preference, etc.)

• Return shipping: Customer pays
• Original shipping fee: Non-refundable
• We recommend using tracked shipping to prevent loss

Return Process

Step 1 – Contact Us

Email us at tjeanvip@gmail.com with:

• Order number
• Reason for return
• Product photos

Step 2 – Receive Approval

We'll respond within 2-3 business days with:

• Return address
• RMA number (Reference number)

Step 3 – Ship Your Item

Label your package clearly with your order number and RMA number. Include a note inside with:

• Full name
• Phone number
• Order number
• Delivery address

Step 4 – Review & Refund

After we receive and inspect your return (approximately 14 business days), we'll process your refund to the original payment method. Note: Original shipping fees are non-refundable.

If Your Return is Rejected

If your return is rejected, we'll explain the reason by email. The product will be returned to you, and we'll clarify the shipping arrangement in the email. If you disagree with our decision, you can reply to discuss further or contact us for a re-evaluation.

2. Damaged or Wrong Items

Our Commitment

If your order arrives damaged, incomplete, or incorrect, we'll make it right immediately.

Reporting Window

Please report issues within 48 hours of receiving your order. This helps us:

• Handle your case quickly
• Coordinate with logistics if needed
• Arrange replacement or refund promptly

How to Report

Email tjeanvip@gmail.com with:

• Your order number
• Description of the issue
• Photos showing the damage or wrong item

How We'll Help

After verification, we will:

• Send a replacement or refund at no cost to you
• Cover all shipping fees both ways

3. Package Loss

If your package is lost during shipping, we'll:

• Investigate with the carrier
• Send a replacement free of charge if confirmed lost
• Cover all replacement shipping costs

4. Clearance Items

Clearance items are sold as-is.

• Returns: Clearance items do not support returns due to change of mind or dissatisfaction.
• Quality issues: If a clearance item has quality problems, please report within 48 hours of delivery. Upon confirmation, we'll send a free replacement.
• Warranty: Clearance items do not include warranty coverage.

5. Shipping Policy

• Personal reason returns: You pay return shipping, we cover replacement shipping. Original shipping is non-refundable.
• Damaged/Wrong/Lost items: We cover all shipping both ways at no cost to you.

6. Non-Returnable Items

The following items cannot be returned or refunded:

• Damage caused by misuse, drops, or unauthorized repairs
• Normal wear and tear or improper maintenance
• Sale/clearance items: Do not qualify for 7-day returns. Quality issues still receive free replacement — see Warranty Policy.

7. Important Terms

Proof of Purchase Required

All returns require valid proof of purchase (order number). You can view your order details after logging into your account on our website.

Limitation of Liability

TJean's return liability is limited to confirmed refunds or replacements. To the maximum extent permitted by applicable law, TJean is not liable for damage, delays, or other indirect losses during the return process. We recommend purchasing shipping insurance for return packages to protect your interests.

Need Help?

If you have any questions, please contact us:

Email: tjeanvip@gmail.com

WhatsApp: +86 18367152850

We'll respond within 2-3 business days.