Warranty Service Policy
We Stand Behind Our Products
Every product undergoes strict manual inspection before leaving our factory. If an issue arises during use, we provide tiered warranty service.
Warranty Coverage Overview
Your warranty period depends on your product model. Please check your product's detail page to confirm the warranty duration.
Within Warranty Period
- Free repairs and inspection
- Free return shipping
- Free parts replacement
Beyond Warranty (Within 3 Years)
- Free parts provided
- Customer covers shipping and labor costs
Beyond Warranty (After 3 Years)
- Repair service available
- Customer covers all costs (parts, shipping, labor)
Warranty Claim Process
Step 1 – Contact Us
Email us at tjeanvip@gmail.com with or WhatsApp: +86 18367152850:
- Your order number
- Detailed description of the issue
- Photos or video showing the problem
- Purchase date
Step 2 – Initial Assessment
Our team will contact you within 1-2 business days to:
- Assess if it's covered by warranty
- Determine if repair or replacement is needed
- Clarify any costs you may incur
Step 3 – Ship Your Product
- If within warranty: We cover all costs. We'll provide a return address.
- If beyond warranty: We'll quote your costs first. You confirm before shipping.
* Label clearly with your order number and brief issue description.
Step 4 – Inspection & Repair
After receiving your product, we'll:
- Inspect (1 day) – Diagnose the issue
- Repair (3-7 days) – Depending on complexity
- Test (2 days) – Ensure it's working properly
Step 5 – Return Shipping
- If within warranty: We ship it back free with tracking.
- If beyond warranty: You pay return shipping, and after the product is repaired, our repair center will send it out after the repair fee is paid.
* You'll receive a detailed repair report within 2 days.
Warranty Flow
| Step | Timeline |
|---|---|
1. Submit a repair request via message/email | - |
2. Our team conducts initial review & assessment | 1-2 business days |
3. Confirm warranty status and cost (if applicable) | - |
| 4. Customer ships the product to our service center | Customer-controlled |
| 5. Our center receives and inspects the product | 1 business days |
| 6. Diagnose the issue and complete the repair | 3-7 business days |
| 7. Full testing and quality control check | 2 business days |
8. Ship the product back with a repair report | - |
What's Covered?
Warranty covers manufacturing defects and performance failures during normal use, including:
- Uneven heating or no heat
- Display not working or showing errors
- Buttons or control panel malfunction
- Internal electrical issues preventing operation
- Power cord or plug damage (non-user caused)
- Other non-user-caused malfunctions
What's NOT Covered?
The following are NOT covered by warranty, and repair costs are borne by the customer:
User-caused damage
- Drops or impacts
- Unauthorized disassembly or repair attempts
- Using incorrect voltage
- Water or liquid damage
Normal wear and improper maintenance
- Coating damage from incorrect cleaning
- Color fading from extended use
- Cooking residue buildup (should be cleaned regularly)
- Burn or char marks
Clearance/sale items – No warranty coverage for clearance items. Sold as-is. No repairs or replacements available.
Products purchased from unauthorized resellers – If purchased from unauthorized resellers, this warranty may not apply. Please check with the original seller.
Need Help?
Contact us for warranty support:
Email: tjeanvip@gmail.com
WhatsApp: +86 18367152850
We'll respond within 2-3 business days.
FAQs
How do I know if my product is still under warranty?
Do I have to pay for repairs if my product breaks within warranty?
How much does a repair cost after warranty expires?
How long does a repair take?
What if my product can't be repaired?
Can I repair it myself?